FAQ: Problems & Solutions
Posted: Fri Jan 23, 2009 11:32 pm
Lobby Installation - Problems & Solutions
______________________________________________________________________________
Problem: .NET Framework Initialization Error
When you start the lobby program, the following error is reported:
To run this application, you first must install one of the following versions of the .Net Framework:
v2.0.50727
Contact your application publisher for instructions about obtaining the appropriate version of the .Net Framework.
Solution:
You need to install the MS .NET Framework v2.0 onto your PC.
You can download the software from the following link below (Size: 22.4 MB):
http://www.microsoft.com/downloads/deta ... laylang=en
After you have downloaded the software, double click run it. Installation will take several minutes to do.
______________________________________________________________________________
Problem: .NET Framework 2.0 Setup - Error: Prerequisite programs are missing
If you are installing the MS .NET Framework 2.0, you may get the following warning:
Setup has detected that the following prerequisite programs are not installed:
Microsoft Windows Installer 3.0
You must first install these programs before Microsoft .NET Framework 2.0
can be installed.
Rereun setup after installing these programs.
Solution:
You need to install the MS Windows Installer 3.0 or later onto your PC.
The following link below is to install version 4.5 as this is the latest version of the installer (Size: 2 KB - 43.3 MB):
http://www.microsoft.com/downloads/deta ... laylang=en
After you have downloaded the software, double click run it. Installation will take several minutes to do.
Lobby Launching - Problems & Solutions
______________________________________________________________________________
Problem: Unhandled exception in Micorsoft .Net Framework. Configuration system failed to initialize
Problem reported by user:
I have been unable to enter the lobby. When I launch the site throught the shortcut, I get an error for :Unhandled exception in Micorsoft .Net Framework. Configuration system failed to initialize. I have tried to repair Net Framework and the WGC client. I even uninstalled the client and downloaded it again. Nothing will fix the problem. If I click continue, I get the site, but it is empty.
Here are the details:
************** Exception Text **************
System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize ---> System.Configuration.
ConfigurationErrorsException: Root element is missing.
(C:\Documents and Settings\Valued Customer\Local Settings\Application Data\Pyro_Productions\SlideGamers.exe_Url_q3pdmiabjta5q2drk4bx2amn0yr0yryf\1.3.4.6\user.config) ---> System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
t System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res)
> at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
> at System.Xml.XmlTextReaderImpl.Read()........etc.
Solution:
The problem is due an issue with the "user.config" file buried in the Application Data folder. In the detailed error message it will tell the location of the file. The solution is to go to the folder and delete the file. In the reported problem, the location is mentioned as:
C:\Documents and Settings\Valued Customer\Local Settings\Application Data\Pyro_Productions\SlideGamers.exe_Url_q3pdmiabjta5q2drk4bx2amn0yr0yryf\1.3.4.6\user.config"
Note, in this example the "Valued Customer" folder is the user account name. Each person PC will different, so the name of the folder is the account you have logged into. Also, the random numbers and letters next to the URL can also varied with different versions of the lobby software.
Game Play - Problems & Solutions
______________________________________________________________________________
Problem: Why can't I join or host games?
You may have firewall installed on your PC, or your high speed modem, or your home router. If you do, they can prevent you from connecting to games. Internet Traffic can also prevent a game from launching, or during a game it can drop you or give an out of sync error. Use Reverse Trace http://easynews.com/trace/ to Test Your Connection for Lag or a Firewall.
Now we need to determine if the firewall is running on your PC or if it's built into your router or high speed modem. To determine if a firewall is running on your computer, click on "Start -> Control Panel -> Windows Firewall". Also look at the little icons next to your computer clock for common firewall names such as: ZoneAlarm, Symantec, Nortons Internet Security, McAfee, etc. Now if you right click it's little icon to disable it, and you are able to play while it's disabled, your solution will be to add your game and ReverbGaming Lobby to the allowed applications list of your software firewall. If the option to exit exists don't choose it, as exit will only close the icon while the actual firewall itself will remain running in the background.
To detect if the firewall is built into your router or high speed modem, you will need to refer to the manual, or go to its control panel. Multiplayer games will usually require specific ports to be open on your router. If you do not have a manual handy, or you do not know which ports to configure for your game, visit the Port Forward website below. This has a huge amount of information on setting up many games for different routers.
http://portforward.com/cports.htm
NOTE: It is highly recommended that you keep your Windows software up-to-date with the latest security patches, and the firewall on all the time. Virsues and other malware programs can easily affect an unprotected PC. Also, make sure you have anti-virus software installed.
To test if your computer is secure on the internet, visit the following site below and run a check on your ports:
http://www.grc.com/x/ne.dll?rh1dkyd2
If you still cannot connect to your game, you should run a complete Spyware scan on your system as you may have Malware running on your system and hogging your bandwidth. To check if your computer has any spyware, adware, and other bad programs, download Adware:
http://www.adware-2009.com/v2/
If you still have a problem, try searching on Google, or ask your question in the forum.
______________________________________________________________________________
Problem: .NET Framework Initialization Error
When you start the lobby program, the following error is reported:
To run this application, you first must install one of the following versions of the .Net Framework:
v2.0.50727
Contact your application publisher for instructions about obtaining the appropriate version of the .Net Framework.
Solution:
You need to install the MS .NET Framework v2.0 onto your PC.
You can download the software from the following link below (Size: 22.4 MB):
http://www.microsoft.com/downloads/deta ... laylang=en
After you have downloaded the software, double click run it. Installation will take several minutes to do.
______________________________________________________________________________
Problem: .NET Framework 2.0 Setup - Error: Prerequisite programs are missing
If you are installing the MS .NET Framework 2.0, you may get the following warning:
Setup has detected that the following prerequisite programs are not installed:
Microsoft Windows Installer 3.0
You must first install these programs before Microsoft .NET Framework 2.0
can be installed.
Rereun setup after installing these programs.
Solution:
You need to install the MS Windows Installer 3.0 or later onto your PC.
The following link below is to install version 4.5 as this is the latest version of the installer (Size: 2 KB - 43.3 MB):
http://www.microsoft.com/downloads/deta ... laylang=en
After you have downloaded the software, double click run it. Installation will take several minutes to do.
Lobby Launching - Problems & Solutions
______________________________________________________________________________
Problem: Unhandled exception in Micorsoft .Net Framework. Configuration system failed to initialize
Problem reported by user:
I have been unable to enter the lobby. When I launch the site throught the shortcut, I get an error for :Unhandled exception in Micorsoft .Net Framework. Configuration system failed to initialize. I have tried to repair Net Framework and the WGC client. I even uninstalled the client and downloaded it again. Nothing will fix the problem. If I click continue, I get the site, but it is empty.
Here are the details:
************** Exception Text **************
System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize ---> System.Configuration.
ConfigurationErrorsException: Root element is missing.
(C:\Documents and Settings\Valued Customer\Local Settings\Application Data\Pyro_Productions\SlideGamers.exe_Url_q3pdmiabjta5q2drk4bx2amn0yr0yryf\1.3.4.6\user.config) ---> System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
t System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res)
> at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
> at System.Xml.XmlTextReaderImpl.Read()........etc.
Solution:
The problem is due an issue with the "user.config" file buried in the Application Data folder. In the detailed error message it will tell the location of the file. The solution is to go to the folder and delete the file. In the reported problem, the location is mentioned as:
C:\Documents and Settings\Valued Customer\Local Settings\Application Data\Pyro_Productions\SlideGamers.exe_Url_q3pdmiabjta5q2drk4bx2amn0yr0yryf\1.3.4.6\user.config"
Note, in this example the "Valued Customer" folder is the user account name. Each person PC will different, so the name of the folder is the account you have logged into. Also, the random numbers and letters next to the URL can also varied with different versions of the lobby software.
Game Play - Problems & Solutions
______________________________________________________________________________
Problem: Why can't I join or host games?
You may have firewall installed on your PC, or your high speed modem, or your home router. If you do, they can prevent you from connecting to games. Internet Traffic can also prevent a game from launching, or during a game it can drop you or give an out of sync error. Use Reverse Trace http://easynews.com/trace/ to Test Your Connection for Lag or a Firewall.
Now we need to determine if the firewall is running on your PC or if it's built into your router or high speed modem. To determine if a firewall is running on your computer, click on "Start -> Control Panel -> Windows Firewall". Also look at the little icons next to your computer clock for common firewall names such as: ZoneAlarm, Symantec, Nortons Internet Security, McAfee, etc. Now if you right click it's little icon to disable it, and you are able to play while it's disabled, your solution will be to add your game and ReverbGaming Lobby to the allowed applications list of your software firewall. If the option to exit exists don't choose it, as exit will only close the icon while the actual firewall itself will remain running in the background.
To detect if the firewall is built into your router or high speed modem, you will need to refer to the manual, or go to its control panel. Multiplayer games will usually require specific ports to be open on your router. If you do not have a manual handy, or you do not know which ports to configure for your game, visit the Port Forward website below. This has a huge amount of information on setting up many games for different routers.
http://portforward.com/cports.htm
NOTE: It is highly recommended that you keep your Windows software up-to-date with the latest security patches, and the firewall on all the time. Virsues and other malware programs can easily affect an unprotected PC. Also, make sure you have anti-virus software installed.
To test if your computer is secure on the internet, visit the following site below and run a check on your ports:
http://www.grc.com/x/ne.dll?rh1dkyd2
If you still cannot connect to your game, you should run a complete Spyware scan on your system as you may have Malware running on your system and hogging your bandwidth. To check if your computer has any spyware, adware, and other bad programs, download Adware:
http://www.adware-2009.com/v2/
If you still have a problem, try searching on Google, or ask your question in the forum.